How Brand Research Works, and Why It Matters

How Brand Research Works, and Why It Matters

Transforming your brand, whether you’re building a brand from scratch or simply revamping your existing brand, is a big deal. Your brand touches every part of your business, and it can even affect how you work. And branding (or rebranding) can cost a lot in both cash...
How and Why to Leverage Customer Experience

How and Why to Leverage Customer Experience

Salesforce tells us that customer expectations have hit an all-time high. Today, customers don’t just expect politeness, responsiveness, and some level of helpfulness — they expect products, services, and partners that intuitively meet their current and future needs,...
7 Examples of Brand Voice Masters

7 Examples of Brand Voice Masters

A lot of times when you see businesses write for public consumption, they just use bland business-speak, or a generic advertising tone. I’d love to give you some examples here, but to be honest, I legitimately can’t think of any. And that’s precisely the problem....
3 Ways to Update a Brand Without Rebranding

3 Ways to Update a Brand Without Rebranding

For creatives, rebranding is one of the coolest jobs you can get. There’s a weight of responsibility, sure, but the possibilities are pretty much endless, and creatively there are few rules. But to do the job right, a lot goes into it. A lot of work, a lot of effort,...