For some businesses, the process of laying out their core values is not taken all that seriously. Pick a few bland and generic cookie-cutter values that everyone agrees are important, throw them together, and call it a day. After all, your core values are pretty much just a vanity exercise, something to put in the “About Us” section of your website to make it seem like you’re not just selling stuff, but trying to answer a higher calling. Right?
As you can probably guess (we are writing about core values, after all), that’s not how we feel. We’re pretty proud of our own set of core values—not only the ones that we chose to highlight, but also the process that we used to get there, and the degree to which our whole team has embraced them. They’re how you get from just doing business to do business to serving your greater Why, and they’re how you make sure each and every member of your team knows what’s expected of them and how they can succeed.
If you’re thinking about your own core values right now, you might be wondering how others did it—that is, what are the values that define some businesses and brands you admire. Let’s take a look at some of those core values and see what we can learn.
As you might expect from one of the world’s foremost sports apparel producers, Adidas places their core values in the frame of a competition, saying among other things that “performance calls for focus and dedication.” Here are Adidas’ core values:
- We are committed to continuously strengthening our brands and products to improve our competitive position.
- We are consumer-focused and therefore we continuously improve the quality, look, feel and image of our products and our organisational structures to match and exceed consumer expectations and to provide them with the highest value.
- We are innovation and design leaders who seek to help athletes of all skill levels achieve peak performance with every product we bring to market.
- We are dedicated to consistently delivering outstanding financial results.
- We are a global organisation that is socially and environmentally responsible, that embraces creativity and diversity and is financially rewarding for our employees and shareholders.
It’s all about winning—improving their competitive position, achieving peak performance—and, in that, Adidas’ values match those of their customers. Treating their business as a “team” and their employees as “athletes” helps to ground their brand in terms that the athletes Adidas serves understand and connect with.
Ben & Jerry’s Ice Cream
If you know Ben & Jerry’s, you know they march to the beat of their own drummer. Since day one they’ve done things a little differently, and their iconoclastic style definitely shows through when you look at the values they emphasize.
- Our Product Mission drives us to make fantastic ice cream—for its own sake.
- Our Economic Mission asks us to manage our Company for sustainable financial growth.
- Our Social Mission compels us to use our Company in innovative ways to make the world a better place.
Central to the Mission of Ben & Jerry’s is the belief that all 3 parts must thrive equally in a manner that commands deep respect for individuals in & outside the Company & supports the communities of which they are a part.
For Ben & Jerry’s, it’s not enough just to turn a profit, or even to provide the best possible ice cream product to their customers. In addition to those two goals, they want to use their business to try to make the world a better place through charitable work (the Ben & Jerry’s Foundation was founded in 1985 and receives 7.5% of the company’s annual profits to fund “community-oriented projects”) and activism (Ben & Jerry’s works to support causes they believe in, including GMO labeling and preventing climate change).
It can be hard as a business owner to decide to take a stand for a cause you believe in. It’s a big risk —everyone isn’t going to agree with the specific things that you may want to support, of course, and the fear of losing customers can overpower a desire to do good. But for a business that wants to do more, no matter what “more” means to you, Ben & Jerry’s is a great role model.
One part of Google’s core values—“don’t be evil,” originally, but since replaced with the more positive and less amusing “do the right thing”—is pretty well known. But while that’s the boiled-down version of Google’s values, it’s not the whole story. Here’s the rest of what Google believes in:
- Focus on the user and all else will follow.
- It’s best to do one thing really, really well.
- Fast is better than slow.
- Democracy on the web works.
- You don’t need to be at your desk to need an answer.
- You can make money without doing evil.
- There’s always more information out there.
- The need for information crosses all borders.
- You can be serious without a suit.
- Great just isn’t good enough.
As a technology company, Google’s priorities are a bit different. For example, you’re unlikely to find something like “democracy on the web works” on a list of the most important things to Adidas, just like you won’t find Google worrying about athletic performance. Their values also reflect the industry (and the company itself) in their tone, which is a bit less formal and more philosophical in nature. “You can make money without doing evil” would work just as well as the title of a TED Talk as it does a core value for a business.
You can get coffee pretty much anywhere, from gas stations to fast food restaurants to your office’s Keurig machine. That’s part of the reason Starbucks is such an impressive story—they took something that’s essentially a commodity and became not just a luxury version but the market leader. Their core values are a road map showing how they did it.
With our partners, our coffee and our customers at our core, we live these values:
- Creating a culture of warmth and belonging, where everyone is welcome.
- Acting with courage, challenging the status quo and finding new ways to grow our company and each other.
- Being present, connecting with transparency, dignity and respect.
- Delivering our very best in all we do, holding ourselves accountable for results.
We are performance driven, through the lens of humanity.
The first thing mentioned in the list is something that’s credited by many as the key to Starbucks’ success—the culture, the atmosphere that their shops evoke. Howard Schultz, the company’s executive chairman and former CEO, said, “We’re in the business of human connection and humanity, creating communities in a third place between home and work.” The whole set of values is built around that; even when talking about things like business results and growing the company, the tone is pleasant and almost familial, reflecting the community vibe that Starbucks cultivates.
Unlike most of the other businesses we’ve discussed, you probably aren’t looking for a lot of frills in the core values of a banking institution. For a lot of us, “we won’t lose your money” is sufficient. JPMorgan Chase is the largest bank in the United States and has historical ties stretching back into the late 1700s, so they have a solid reputation base there. But what else do they focus on?
- Exceptional client service
- Operational excellence
- A commitment to integrity, fairness and responsibility
- A great team and winning culture
It should come as little surprise that Chase’s core values are a bit more cut and dried than, say, Starbucks’. There’s no question of “warmth and belonging” here, just business. And if your business is purely about results, just about the bottom line, that’s fine. You don’t need to spruce it up—JPMorgan Chase does expand on each of these themes on their website, but they never drift into anything fancy. Which is just what you’d want from a bank.
What We Can Learn
One thing your business certainly should not do is to just lift a more established business’ core values and take them for your own. Of course you might share some values with other companies, but you need to spend time thinking very seriously about who your business is and what you truly stand for. You can’t simply use someone else’s work to stand in for your own.
What’s important is to learn from how other businesses define themselves. You can learn about how important it is for your business’ values to exist in the same language that your prospects and customers use. You can see that you shouldn’t be afraid to be yourself, and set your values as things that are truly important to you—not just what you think people want to hear. You can see how values differ by industry, not just by business, and how the work you do may affect what you want to emphasize. You can see how your values and how you live them can transform your product from commodity to vital. You can assure yourself that simple, strait-laced values are okay, if that’s the image you need to project in your industry.
Let these brands set an example for yours when updating or creating your own core values. It might be exactly what you need to take your brand to the next level.